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Frequently Asked Questions
1. How do you guarantee product quality?
We always provide a pre-production sample before mass production and conduct a final inspection before shipment to ensure consistent quality.
2. What types of pet products can I purchase?
Our range includes Cat Food, Dog Food, Pet Freeze-Dried treats, Pet Wet Food, Cat Litter, Harnesses, Leashes, Treadmills, and various pet accessories.
3. Do you offer customization or OEM services?
Yes, we accept both OEM and ODM orders. We can customize products with your specific logo and packaging designs.
4. What are your accepted payment and delivery terms?
We accept delivery terms including FOB, CFR, CIF, EXW, and FCA. Payments can be made via T/T, L/C, or Western Union in various currencies including USD, EUR, and CNY.
5. What is the shelf life of the dog treats?
Most of our premium dog treats, including the Shrimp & Coconut flavor, have a shelf life of 18 months when stored properly.
6. Who are we and where are we based?
Established in 2015, we are a professional enterprise focused on pet food processing and pet supply sales, serving markets across Southeast Asia, East Asia, and the Middle East.